Social climate is also known as engagement, morale and teamwork. Three climate factors ─ a sense of community, a shared vision and a positive outlook ─ contribute to both individual well-being and to important organizational indicators such as customer service, innovation, employee engagement, and teamwork. Where they are noticeably absent and people don’t get along, well-being suffers and productivity slows. This training defines each social climate element and recommends strategies for improving the work atmosphere.